Pricing:

For house/office calls, we charge a flat $115.00 for the first hour to do an
initial check of your computer or to do a diagnosis.

If it is quick we will take that into consideration.
Any time after the first hour that we work on your computer you will be billed at $85.00 / hour.

Your Geek will give you an assessment as quickly as possible and a GUESS of
how long the repair or virus scanning may take.

If you want to drop your computer off with us (just the tower), the cost will not exceed $150 and we will tell you if it is not worth fixing and help you find a new one (and we do not sell or build computers - most of the time we recommend Dell so that you may get their warranty and online support).  We are honest with you.

We will speak with you before working for three days on your computer...,
We will try to give you a good estimate and plan of action. 
Most of the time we can resolve your problems in few hours…,
but computers infected with computer viruses can take a long time to repair
depending upon how big your computer hard drive is and how badly infected your system is.

Quite often we need to re-install Windows files or even erase and reformat your hard drive.
You can and will lose some of your files
unless you have made back-ups of your hard drive yourself. 
If we can, we will try to back up your files before we erase your hard drive or re-install Windows.
After re-formatting we will restore as much as possible of your original settings.
BUT, We can not provide a guarantee that any of your data will be able to be restored
or that your programs will run like they did before.

If we need to install software on your computer or if we are installing any new hardware for you,
If a Geek purchases your hardware for you - you will need to reimburse your Geek the day of purchase,

We aren't a computer store or a bank.., we will be glad to go to Staples or Best Buy or Computer City
but if we buy it for you - we will give you a receipt to be reimbursed that day.
 

Things we might need:

Any system disks (Windows or Restore Disks) that you have.
Any programs disks (either to re-install or get them working again properly)
Any documentation you have.
Phone number to contact you on the day of service so we can give you progress updates.